GenAI ResonanceLLP Start a conversation

Services

How we can help

Our six services cover everything from early planning to long-term support. You can bring us in for just one of them or for the whole project.

AI strategy and readiness

We help you find the places where AI will make a real difference to your business and check whether your data is ready. You come away with a roadmap that shows realistic costs and expected returns.

  • We run workshops with your teams to find good uses for AI.
  • We review your data and systems to see what is ready to use.
  • You get a prioritised roadmap and a business case for each project.
  • We can build a proof of concept using your own data.

Knowledge assistants and RAG

Your staff and customers can ask questions in everyday language and get answers taken from your own documents, databases and reports. Each answer shows where it came from, so people can check it. This approach is known as retrieval-augmented generation (RAG).

  • People can search documents, databases and reports in one place.
  • Every answer links to the sources it used.
  • Reports and analysis can be produced automatically.
  • People only see the information their role allows.

Conversational AI

We build assistants for customer service, sales and internal help desks. They remember what has already been said, can talk to people in their own language, and pass the conversation to a person when it needs one.

  • They work on your website, in messaging apps and in internal tools.
  • They can hold conversations in several languages.
  • Complex cases go to a person along with the full conversation.
  • They connect to your CRM and help desk software.

AI agents and automation

AI agents can carry out tasks that involve several steps and several systems, such as handling a customer request, updating records or preparing a weekly report. People stay in charge and approve the steps that matter.

  • Whole workflows can run from start to finish.
  • Agents work through your existing tools and APIs.
  • You decide which actions need a person to approve them.
  • Every action is logged, so you can see exactly what happened.

Document intelligence

We turn invoices, contracts, forms and scanned files into structured data that you can search and use. To do this, we combine optical character recognition (OCR), computer vision and language models.

  • Text is read from scans, photos and PDFs.
  • Documents are sorted by type, and the key details are extracted.
  • Results are checked against your business rules.
  • The data goes straight into your existing systems.

Integration and custom AI

We connect AI to the systems you already rely on, such as your ERP, CRM and data warehouse. When standard models aren't good enough for the job, we fine-tune them or build custom ones.

  • We integrate with ERP, CRM and data platforms.
  • We build APIs and secure connectors.
  • We fine-tune existing models or build new ones.
  • Systems can run in the cloud or on your own servers.

Built for production

Security, privacy and quality

A quick pilot is relatively easy to build. A system that stays accurate, secure and affordable in everyday use takes more care, so we plan for that from the start.

Data privacy

We design each system so that your data stays in environments you have approved and only the right people can access it.

Tested quality

Before launch, we test the system against real questions from your business. After launch, we keep checking the quality of its answers.

Right model for the job

We work with leading commercial and open-source models, and we choose between them based on what you need in terms of cost, speed and privacy.

Governance

Access controls, audit logs and human review are designed in from the beginning rather than added later.

Tell us what you'd like AI to do for you.

Give us a little background on your organisation and the problem you're working on, and we'll get back to you with our thoughts on how to approach it.

Start a conversation